At Flavio & Cosio, we merge human multilingual expertise with smart AI tools to transform customer support for e-commerce brands across Europe. We’re not just a service provider — we’re your strategic partner in growth.
Our Mission
“To empower e-commerce brands to deliver exceptional multilingual customer experiences through a unique blend of human talent and intelligent technology.”
Our Vision
“To become Europe’s most trusted boutique partner for multilingual customer service, recognized for quality, innovation, and a personalized approach.”
A short story about us
Flavio & Cosio was founded in 2025 with a clear purpose:
To empower e-commerce brands to offer exceptional multilingual customer support without the complexity or high costs of large-scale solutions.
Our founder, Marco Vladimir Fernández-Cosio Egorova, built his career leading logistics and customer service operations for e-commerce businesses, including the well-known brand Trendsplant. This first-hand experience showed him how crucial quality support is for customer loyalty—and how hard it can be for growing brands to deliver it affordably.
Frustrated by mediocre service fulfillment, primitive operation setups and rigid service platforms, Marco created Flavio & Cosio to bring a boutique approach:
personalized attention
flexibility
and the perfect blend of human skill and smart automation.
Today, Flavio & Cosio stands ready to partner with brands looking for smarter, more tailored ways to serve their customers globally.
Who we are
What We Do
We specialize in multilingual customer service solutions designed specifically for e-commerce. Our services include:
Customer Support Management
Delivering high-quality customer interactions in multiple languages—including English, Spanish, German, and more—ensuring your brand’s voice remains consistent worldwide.Smart Automation Strategies
Implementing AI tools to handle repetitive tasks, improve response times, and reduce costs, all while maintaining the personal touch your customers expect.Multilingual Communication Solutions
Helping you communicate clearly and culturally appropriately with customers in different markets.Sentiment Analysis & Insights
Turning customer interactions into actionable insights for better business decisions.Custom Process Design
Creating workflows and solutions tailored specifically to your brand’s needs.
15
Years of experience
Why Choose Flavio & Cosio?
We’re not a faceless call center or a huge tech provider. We’re your boutique partner. Brands choose us because:
✅ We speak your customers’ languages
✅ We care about your brand’s unique voice
✅ We combine human expertise with smart technology
✅ We’re agile, flexible, and responsive
✅ We’re committed to helping you grow sustainably
✅ We keep our methods up-to-date, involving the most advanced
AI systems in the market
Meet our Founder
"Throughout my years working in e-commerce customer service and logistics, one thing became painfully clear: there was always a gap between brands and their customers. Support was slow, processes were rigid, and the human connection was often lost in a sea of tickets and scripted replies.
I saw how customers felt frustrated waiting for solutions, and how brands struggled with outdated systems that couldn’t keep up. Automation existed, but it was clunky and impersonal — instead of helping, it sometimes made the problem worse.
Having worked for a B-Corp company, I also learned firsthand the value of honesty, transparency, and strong personal ethics in business. I believe that business and everyday life are deeply connected — both are built on trust, respect, and authentic human relationships.
I founded Flavio & Cosio to bridge the gap I witnessed. My goal is to create customer support solutions that combine human expertise with smart automation — so that businesses can connect with customers quickly, personally, and in the languages they speak.
Because I believe customer service should feel like a conversation — not just a transaction. And that honest, human connection is the true foundation for lasting success.”
- Marco Fernandez-Cosio, Founder of Flavio & Cosio
Our Location
Flavio & Cosio operates as a fully remote boutique agency based in Alicante, Spain. Our flexible, digital model allows us to collaborate seamlessly with e-commerce brands across Europe and beyond.
Hours
9 AM - 5 PM (Madrid Time)