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BRING THE BRAND, WE TAKE CARE OF THE REST

Building and scaling a brand requires more than just great products. It requires efficient operations, strong customer relationships, and a reliable sales structure.

Flavio & Cosio provides flexible business support for modern brands looking to grow without increasing internal complexity. From customer service management to operational support and business development, we help companies focus on what matters most — building their brand.

Our goal is simple: remove operational friction so businesses can scale faster and more efficiently.

OUR APPROACH

We work directly with founders, ecommerce brands, and growing companies that need reliable external support across multiple business functions.

Instead of hiring multiple internal roles, companies can rely on Flavio & Cosio as a flexible partner capable of supporting operations, communication, and growth initiatives.

Sales Development

Helping brands grow through structured outreach and new business opportunities.

Flavio & Cosio supports companies in identifying and reaching new markets through targeted B2B prospecting and partnership development. From building qualified lead lists to managing outreach and first contact, we help create consistent sales pipelines for growing brands.

Services may include:
• B2B lead generation and prospecting
• Cold outreach and partnership development
• Market expansion research
• Sales pipeline support
• Client relationship management

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Customer Support Management

Reliable multilingual customer support designed for modern ecommerce brands.

Customer experience plays a critical role in brand loyalty and reputation. Flavio & Cosio provides structured customer service support to ensure fast responses, professional communication, and efficient issue resolution across multiple channels.

Services may include:
• Email and helpdesk management
• Customer claims and refund handling
• Order support and product inquiries
• Review and reputation management
• AI-assisted support workflows

Back-Office & Operations

Operational support that allows businesses to focus on growth.

Managing daily operations can quickly become overwhelming for growing companies. Flavio & Cosio provides back-office assistance to streamline workflows, coordinate logistics, and maintain smooth communication between internal teams and external partners.

Services may include:
• Order and fulfillment coordination
• Supplier and logistics communication
• Administrative and operational support
• Inventory tracking assistance
• Workflow optimization

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STRATEGIC CONSULTING

Practical business advice designed to support long-term brand growth.

Flavio & Cosio works with founders and businesses looking for a strategic perspective on scaling their operations, improving efficiency, and expanding into new markets.

Services may include:
• Business development strategy
• Market expansion planning
• Ecommerce growth consulting
• Operational optimization
• Partnership strategy

Ready to scale your brand?

Schedule a call with our Founder & CEO Marco Fernandez-Cosio by filling out the below form.

We will get in touch with you as soon as possible!

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